Last updated : 5/30/2024

This Privacy Policy describes how Gerven Bulbs (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase of www.gervenbulbs.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, regardless of whether you are a customer, website visitor, or anyone else whose information we have collected pursuant to this Privacy Policy.

Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will update the revised privacy policy on the site, update the "Last Updated" date and take any changes necessary by other steps necessary by applicable law.

How We Collect and Use Your Personal Information

We provide the Services, about which we collect personal information and which we have collected about you from various sources over the past 12 months, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the applications specifically set forth below, we may use the information we collect You to communicate with You provide the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our site and use our services. When we use we mean the term "personal information" to refer to information that identifies, relates to, describes, or may be associated with You. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information that You submit directly to us through our Services may include:

• Basic contact information including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, telephone number.
• Account information including your username, password, security questions.
• Store information including the items you view, add to your shopping cart, or add to your wishlist.
• Customer support information, including the information you choose to include in communications with us for, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may not choose to provide this information, but may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendor and service providers who may collect information about us on behalf of, such as:

• Companies that support our site and services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing). address ) to process your payment to fulfill your orders and provide you with products or services that you have requested, in order to be able to perform our contract with you.
• When you visit our site, open or click on the emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for any policies or practices of third parties. For more information, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide You with the Services to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to You related to your account, to make purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, and to enable You to post reviews.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may involve using your personal information to better tailor the Services and advertisements on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action that may be fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We highly recommend that you do not share your username, password or other access details with anyone else. If You believe your account has been hacked, please contact us immediately.

Communicating with You. We use your personal information to provide you with customer support and improve it. Our services. This represents our legitimate interests in being responsive to you and to provide you with effective service to you and to maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to improve and improve our site and our Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interests to operate, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products and advertise on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through your browser settings. Please note that deleting or blocking cookies may have a negative impact on your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer available. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties, WHO provide services to our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will also use your information in accordance with their own privacy notices.
• When you direct, ask us or otherwise consent to us disclosing certain information to third parties, such as You ship products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
• In connection with a corporate transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past twelve months, we have disclosed the following categories of personal information and sensitive personal information (designated by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category	Recipient Categories
Identifiers such as basic contact information and certain order and account information Commercial information such as order information, store information, and customer support information Internet or other similar network activity, such as usage data	Vendor and third parties provide WHO services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business & Marketing Partners Associates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

 

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If You choose to submit any publicly available portion of the Services, such content will be public and accessible to anyone.

We do not control who will have access to the information You choose to make available to others, and cannot ensure that parties to which they have access such information respects your privacy or keeps it secure. We are not responsible for the privacy or security of any information You make publicly available, or for the accuracy, use, or misuse of any information You disclose or receive from third parties.

Third-Party Websites and Links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you must review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public locations, including information you share on social media of third-party networking platforms may also be visible by other users of the Services and/or users thereof third-party platforms without any limitation to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as stated on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we have no current date knowledge that we "share" or "sell" (as those terms are defined where applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be safe during transit. We recommend that you do not use uncertain channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to retain your account, to provide the Services, comply with legal obligations, resolve, contest or enforce other applicable contracts and policies.

Your Rights And Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights do not apply absolutely, only in certain circumstances and in certain cases, we may also reject your request as permitted by law.

• Right of access/knowing. You may have the right to request access to personal information we hold about you, including details relating to the ways we use and share your information.
• Right to Erasure. You may have the right to request that we delete personal information we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal information we maintain about You.
• Right of portability. You may have the right to receive a copy of the personal data we hold about you and upon request that we transfer it to a third party, certain circumstances And with certain exceptions.
• Restriction of processing: You may have the right to request that we stop or restrict our processing of personal information.
• Withdrawal of consent: where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Call: You may have the right to appeal decision if we refuse to process your request. You can do that by replying directly to our denial.
• Manage communication preferences: You can send promotional emails, and You may unsubscribe from receiving them at any time using the unsubscribe option displayed in our emails to You. If you unsubscribe, you can still send you non-promotional emails, such as this one about your account or orders that you have created.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact information below.

We will not discriminate against You for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, rather provide a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests about your rights on behalf of you. To accept such a request from an agent, we will require that the broker provided proof you have given them permission to act on your behalf, and that we may also need you to verify your identity directly with us. We will respond to your timely requests manner as required under applicable law.

 

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal your decision by contacting us using the contact details below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside of your country of residence, including the United States. Your personal data is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal data outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contract Clauses or equivalent contracts issued by the relevant UK competent authority, where relevant, unless the data transfer takes place to a particular country to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact our email at gervenbulbs@gmail.com or contact us at Gerven Bulbs, Castellum 4, 2211 ZN Noordwijkerhout, The Netherlands.